Position Summary:

The Clinical Territory Account Manager will serve as the dedicated account leader responsible for ensuring continuous Illumina business growth and partnership with clinical customers across the Greater China region.

As the lead of a cross-functional account team supporting one or more named clinical accounts, the Clinical TAM serves as the operational lead for the delivery of Illumina technology, service and support. The Clinical TAM will be responsible for developing and maintaining a seamless partnership with the customer to maximize all aspects of the relationship, including:

1. Adoption and use of Illumina products
2. Financial performance and business growth
3. Customer satisf
4. Product and technology development and optimization

In this role, the Clinical TAM will set goals for the account team, provide feedback, and facilitate communication between Illumina and each key account. The Clinical TAM is responsible to maximize the strategic business relationship by aligning the customer’s mission and strategic goals with successful utilization of current and future Illumina technology and services, and to manage both the customer relationship and the deployment of Illumina resources allocated to achieve this goal.

All About You
Responsibilities:

· Develop high-value, long-term profitable customer accounts through relationship building sales techniques.
· Prepare and present compelling customer sales presentations and participate in all sales activities and assist with general customer demonstrations, training and support.
· Negotiate all sales opportunities within company established parameters within the assigned accounts and generate associated sales contracts and quotations.
· Maintain desirable pricing levels through effective sales negotiation.
· Develop and maintain all account/contact details within Illumina’s CRM database. Utilize same to effectively monitor and direct customer purchasing activities.
· Leverage CRM system to grow sales from existing customer base.
· Provide regular and accurate sales forecast updates.
· Create a business plan for each assigned account that satisfies goals as established by sales management.
· Effectively build a short/medium/long term sales pipeline and manage the necessary levels of sales leads and opportunities.
· Satisfy all product and technology training requirements as established by Sales management and the Training department.
· Act as a central communication point to ensure information flow on all aspects of the business relationship is efficient, effective, and deployed appropriately.
· Build relationships at all levels of the customer organization. Facilitate communication and relationship building between Illumina and client executives.
· Manage the sales process including pricing management, project pipeline visibility, product and revenue forecasting, order transs, and ship schedules.
· Lead the account team to plan and organize activities to ensure efficient and effective sales support, field service, and technical and applications support are provided.
· Participate in the introduction of new technology platforms and products to key accounts. Facilitate and enable flow of information to and from customer during pre-commercial phases.
· Understand the competitive dynamics within the account and lead development and implementation of strategies and tactics that best position Illumina technology and products to neutralize competitor growth.
· Provide Illumina management with regular feedback on account status and key initiatives.
· Provide strategic account management best practice visibility and leadership internally as appropriate.

Requirements:

· Minimum of 3 years of experience in Life Science sales or a related area.
· Minimum of 3 years working in a key account management role selling into clinical accounts
· Strong technical in molecular biology or genomics is required.
· Regulatory experience highly desirable.
· Experience with launching new products into the clinical market is ideal.
· Well-developed professional and strategic sales skills with proven ability to develop and grow key accounts through networking at all levels of the customer organization.
· Excellent listening, time management, organizational and interpersonal skills.
· Strong negotiation skills including high value capital equipment
· Detail- and service-oriented individual

Education:

BA/BS or MS degree in Clinical or Biomedical Sciences desirable. PhD a plus.

崗位概述：

臨床區(qū)域客戶經理作為專職的客戶工作領導，負責確保宜曼達業(yè)務連續(xù)增長，以及與大中華區(qū)臨床客戶之間的伙伴關系。

跨職能客戶團隊為一家或多家重要臨床客戶提供支持，臨床區(qū)域客戶經理作為團隊領導，主要負責提供與交付宜曼達技術、服務和支持的運營工作。臨床區(qū)域客戶經理將負責建立和維護與客戶之間密切順暢的伙伴關系，最大限度發(fā)揮客戶關系各個方面的最大作用，其中包括：

采納并使用宜曼達產品
財務業(yè)績和業(yè)務增長
客戶滿意度
產品和技術開發(fā)與優(yōu)化

臨床區(qū)域客戶經理的崗位職責包括為客戶團隊設定目標，提供反饋，并促進宜曼達與各家關鍵客戶之間的溝通。臨床區(qū)域客戶經理負責通過將客戶使命和戰(zhàn)略目標與成功利用宜曼達當前和未來技術與服務相關聯(lián)，最大限度地發(fā)揮戰(zhàn)略性業(yè)務關系的作用，并負責管理客戶關系和部署為實現(xiàn)目標而配置的宜曼達資源。

候選人要求

崗位職責：

· 通過關系構建及銷售技巧，開發(fā)高價值、長期可盈利的客戶。
· 編制和講解具有吸引力的客戶銷售演示文稿，參與所有銷售活動，協(xié)助開展常規(guī)的客戶演示、培訓和支持工作。
· 按照公司既定的指標參數(shù)，與分派的客戶磋商所有銷售機會，并生成相關的銷售合同和報價。
· 通過有效的銷售談判，保持期望的定價水平。
· 在宜曼達客戶關系管理(CRM)數(shù)據(jù)庫中建立并維護所有客戶/聯(lián)系人詳細信息。利用這些信息有效監(jiān)控和指導客戶采購活動。
· 利用CRM系統(tǒng)促進現(xiàn)有客戶群的銷售額增長。
· 定期提供準確的銷售預測更新。
· 為每家分派的客戶制定業(yè)務計劃，符合銷售管理層所設定的目標。
· 有效建立短期/中期/長期銷售管道，并保證銷售線索和機會達到必要的水平。
· 滿足銷售管理層和培訓部設定的所有產品和技術培訓要求。
· 作為中心溝通點，確保有關業(yè)務關系各方面的信息流高效、有效且適當部署。
· 在客戶組織的各個層級建立關系。促進宜曼達和客戶高管之間的溝通和關系構建。
· 管理銷售流程，包括定價管理、擬開發(fā)項目的可見度、產品和收入預測、訂單交易以及發(fā)貨計劃等。
· 領導客戶團隊策劃并組織活動，確保提供高效且有效的銷售支持、現(xiàn)場服務及技術和應用支持。
· 參與向關鍵客戶介紹新的技術平臺和產品。在正式上市之前的試商期階段，拓展并促進與客戶之間的信息流溝通。
· 了解客戶內部的競爭動態(tài)，領導制定并實施戰(zhàn)略及戰(zhàn)術部署，確定宜曼達技術和產品的最佳定位，抵消競爭對手的增長。
· 定期向宜曼達管理層提供有關客戶狀態(tài)和關鍵舉措的反饋。
· 根據(jù)情況需要，在內部推行戰(zhàn)略性客戶管理的最佳實踐和領導力。

崗位要求：

· 3年以上生命科學銷售或相關領域工作經驗；
· 在面向臨床客戶銷售的關鍵客戶管理崗位工作3年以上；
· 要求具有堅實的分子生物或基因組學技術背景；
· 亟需具有相關監(jiān)管經驗者；
· 具有臨床市場新產品上市經驗者是理想人選；
· 良好的專業(yè)和戰(zhàn)略性銷售技巧，具備通過在客戶組織各個層級建立人脈網(wǎng)絡來開發(fā)和培養(yǎng)關鍵客戶的能力。
· 卓越的聆聽、時間管理、組織和人際關系技巧；
· 卓越的談判技巧，包括高價值資本設備的談判；
· 注重細節(jié)，服務為本。

教育背景：

臨床或生物醫(yī)學專業(yè)本科或碩士學歷優(yōu)先考慮。博士更為理想。

Illumina是一家領先的生命科學工具和綜合系統(tǒng)開發(fā)、制造和營銷商，其產品主要用于大規(guī)模分析遺傳變異及其功能。這些系統(tǒng)讓在幾年前還不敢想象的研究得以順利開展，使我們更加靠近實現(xiàn)個性化醫(yī)療的目標。隨著技術的飛速進步，提供創(chuàng)新、靈活、可擴展的解決方案和業(yè)內領先的支持服務配套至關重要。
我們致力于通過強調互動協(xié)作、快速交付解決方案、滿足客戶需求來面對這項挑戰(zhàn)。
我們的客戶廣泛分布于全球，涵蓋了學術組織、政府部門、制藥廠商、生物技術公司和其他領先的機構。