公司簡(jiǎn)介：惠靈頓中國(guó)杭州校區(qū)座落于杭州蕭山科技城的國(guó)際教育園，包括杭州市蕭山區(qū)惠立學(xué)校和杭州外籍人員子女學(xué)校。學(xué)校有一套完善的幸福關(guān)懷體系貫穿各個(gè)學(xué)段，為學(xué)生提供全人教育，使其能在未來(lái)茁壯成長(zhǎng)。崗位要求:1.計(jì)算機(jī)相關(guān)專業(yè)，桌面運(yùn)維經(jīng)驗(yàn)2.英語(yǔ)流利，可與外籍溝通3.工作積極主動(dòng), 有責(zé)任心,仔細(xì),有耐心4.努力好學(xué)，良好的服務(wù)精神/意識(shí)5.有外資企業(yè)/學(xué)校從業(yè)經(jīng)驗(yàn)優(yōu)先6.五年以上相關(guān)工作經(jīng)驗(yàn)福利待遇：1.20天年假，雙休，法定假日不調(diào)休，額外學(xué)校假期福利；2.五險(xiǎn)一金，額外的商業(yè)醫(yī)保，公積金繳納比例12%；3.年度體檢，免費(fèi)員工班車，工作日免費(fèi)午餐；4.國(guó)際化工作環(huán)境，扁平化管理；工作職責(zé)：1. 作為員工請(qǐng)求 IT 支持的聯(lián)系人。 為所有團(tuán)隊(duì)成員提供熱情好的個(gè)性化服務(wù)，高效有效地管理請(qǐng)求； 2. 提供IT支持，包括一般培訓(xùn)、硬件維護(hù)和維修以及軟件管理。3. 作為結(jié)構(gòu)化計(jì)劃的一部分并根據(jù)需要為員工提供培訓(xùn)和支持，以確保用戶能夠有效地利用 IT 服務(wù)。4. 為開發(fā)環(huán)境的 IT 服務(wù)提供持續(xù)的支持和指導(dǎo)，包括與 IT 經(jīng)理保持聯(lián)絡(luò)。5. 負(fù)責(zé)幫助臺(tái)和相關(guān)流程的日常運(yùn)行詳情請(qǐng)見下方英文版崗位職責(zé)KEY RESPONSIBILITIES?Act as the first point of contact for staff in requesting IT support. Provide warm and welcoming personal service to all team members and manage requests efficiently and effectively e.g. by implementation of a ticketing system.?Provide IT support including general training, maintaining hardware and management of software.?Provide training and support for staff as part of a structured programme and on a needs basis to ensure users can effectively utilise IT services.?Provide ongoing support and guidance to developing IT services for the school, including liaising with the IT Manager。General Responsibilities?To take responsibility for the day-to-day running of helpdesk and associated processes including proactively:a)coordinate all help desk tickets of the schoolb)management of school devicesc)support the Academic and non-academic teams with their administrative tasks and communicationsd)provide exemplary service to all students, staff and parentse)Diagnose problems with various terminals, including, but not limited to, systems and networks?manage the dedicated helpdesk, providing an innovative, welcoming environment for all?manage the procurement, tagging and deployment of all ICT assetsIT Project Management for the setting1)Liaise with the IT Manager, headmaster, and the wider team in an effective and efficient manner, keeping the team abreast of on-going issues, work priorities and progress2)Provide the Academic and Non-Academic Teams with general administration and support3)Manage hardware procurement and deployment, liaising with vendors and key stakeholders4)Provide initial point of contact for school staff, students, parents and vendorsOrganisation of IT services?Coordinate daily processes and procedures to address ICT requests from staff, students and their parents?Develop and monitor mechanisms for prioritising and managing ICT requests proactively and in a timely, well-communicated manner?Coordinate the ticketing system including the al**** of tickets to staff, ensuring on high-level communication and ticket prioritisation?Ensure the ready availability of help desk resources (e.g. spare parts, replacement computers, other consumables)?Coordinate vendor service, insurance, warranty items and associated documentation and approval processes?Pro-actively coordinate the schools asset management system, including accuracy in the provisioning of all ICT equipment?Liaise with the schools vendors in the supply and maintenance of hardware, software, and supportService level agreement?Foster a culture of proactivity, responsiveness and service orientation?Provide information, advice and assistance to key ICT stakeholders?Maintain high level communication across all ICT functions within the school ensuring the stakeholders are kept abreast of developments in the ICT department and their impact on staff, pupils and parents Manage the responsiveness of the team, prioritising and processing of walk-in, phone and ticket requests in a timely and efficient manner?Document and maintain visibility of vendors meeting their SLA agreements?Provide monthly reports as required e.g.: breakages, warranty claims, etc.?Monitoring and escalation of network and systemsHealth and Safety practices?Practice safe operating procedures when handling equipment?Current and continuing commitment to Equal Opportunity and Occupational Safety and Health/Workplace Health & Safety in all aspects of employment and service delivery?Other duties as assigned by the School Headmaster?Actively participate in any related training held by the setting.

杭州惠立學(xué)校坐落于杭州市蕭山區(qū)科技城，是惠靈頓中國(guó)集團(tuán)旗下的雙語(yǔ)學(xué)校，包括惠立學(xué)校及惠立幼兒園。杭州校區(qū)成立于2018年，致力于在浙江省課程大綱基礎(chǔ)上，融合惠靈頓價(jià)值觀與特質(zhì)，為2到18歲學(xué)生提供一流品質(zhì)的雙語(yǔ)教育。實(shí)現(xiàn)惠立獨(dú)特的教育理念，充分激發(fā)學(xué)生的求知欲及對(duì)學(xué)習(xí)的熱忱?；萘W(xué)校將讓高品質(zhì)的教育惠及家庭，以“愛”為源，以“德”為本，為社會(huì)培養(yǎng)符合時(shí)代需求的、秉承優(yōu)良傳統(tǒng)價(jià)值觀并具有五大惠立特質(zhì)的軟技能人才。 惠靈頓外籍子女學(xué)校杭州校區(qū)與杭州惠立學(xué)校共同建立于2018年，為從2至18歲的外籍子女提供優(yōu)質(zhì)的國(guó)際化教學(xué)。兩所學(xué)校共享同一校區(qū)。 更多信息請(qǐng)參見學(xué)校官網(wǎng)：惠立學(xué)?；萘⒂變簣@惠靈頓