職位描述
職位描述
The Junior Field Service Engineer is focusing on delivering standard service and keep customer satisf rate, as well as be familiar with Dr?ger medical devices installation, repair, maintenance and Technical Solution Bulletin (TSB) procedure.
崗位職責(zé)
Installation & training
-Perform warranty and installation in accordance with service contract and company procedures and standards
-Provide usage of product training per the standard requirement
Maintenance
-Perform paid job repair to customer (quote, negotiate and price with customer)
-Implement corrective repairs, and identify/ feedback unexposed quality problems if any via dedicated system to the Headquarter as appropriate
-Execute technical corrective s
-Perform preventive maintenance visits for contractual customer
-Track installed base accuracy & variances
-Provide support to Sales for replacement, special sales programs, exhibition
Stakeholder management
-Maintain a good relationship with existing customer
-Understand customer’s complain and help to escalate them to the appropriate level
Contract Management
-Collect accounts receivable for his/her territory
-Renew service contract in his/her territory upon request
Others
-Follow company process for parts management and book daily work in related system
The job is performed under the supervision of Experienced/Senior Field Service Engineer.
任職要求
-Bachelor degree in electronics, biomedical engineering or a comparable combination of education and experience
-0-2 years experience as in-house engineer or field engineer in medical device industry
Professional
-MS Office – basic level
-English in written, oral and read – basic level
-Knowledge of company products – basic level
Behavioral
-Care about the customer – advanced level
-Cooperate and communicate – basic level
-Drive results – basic level
-Focus on quality – advanced level
-Work independently – basic level
企業(yè)介紹
德爾格是醫(yī)療和安全技術(shù)的國(guó)際先行者。德爾格 于 1889 成立于呂貝克，作為一個(gè)家族經(jīng)營(yíng)的企業(yè)已經(jīng)歷經(jīng)第五代，走向了全球并且列入 DAX 指數(shù)。我們的長(zhǎng)期成功來自于以價(jià)值為中心的公司文化和四種核心優(yōu)勢(shì)：與客戶緊密合作、員工的專業(yè)知識(shí)、不斷創(chuàng)新和卓越的質(zhì)量。
