職位描述
工作職責(zé):
作為正畸臨床醫(yī)生,通過與隱適美醫(yī)生的專業(yè)溝通,幫助方案中心技師團(tuán)隊(duì),從專業(yè)角度更好地理解臨床需求,完善正畸方案。
崗位要求:
1. 正畸、正頜等口腔臨床醫(yī)學(xué)專業(yè),碩士及碩士以上優(yōu)先;
2. 有口腔醫(yī)院和門診實(shí)習(xí)或工作經(jīng)驗(yàn)優(yōu)先;
3. 英語(yǔ)良好。
SUMMARY
This employee should demonstrate ability to provide clinical leadership to a group of technicians with occasional help from Clinical Staff Coach and Senior Clinical Staff levels. Should demonstrate the ability and maturity to achieve and maintain technicians respect.
The Clinical Staff should provide assistance on clinical inquiry’s to Align employees and prescribing doctors that require specialized dental expertise.
Clinical Hotline participation and positive attitude should be seen on employees in this category and must start clinical communication with external customers
The Clinical Staff must be able to identify difficult customer situations and shall be able to point to remedy in the Invisalign and/or CAD-CAM services products.
Individual performing at this level are expected to provide ideas and suggestions on how to improve clinical execution of cases.
Continue development of strong ability to work with production, quality and engineering team members is highly recommended. The person in this position will be responsible for providing assistance to the Territory Managers, upon request. Start involvement process during the Study Clubs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
?Problem solves and takes immediate initiative to remedy clinical, quality, or other such issues with Invisalign and/or CAD-CAM services products .
?Participate in special projects and/or training when requested, as well as proactive team and individual efforts to achieve department and company goals.
?Propose ideas for procedures and processes to promote improved service and customer satisf, and overall department improvements Invisalign and/or CAD-CAM services products.
?Ongoing training of the production technicians.
?Identify and propose remedial solution for training or skill deficiencies.
?Perform quality sampling.
?Make sound clinical decisions.
?Communicate issues clearly to Clinical Customer Support Representatives.
?Be proficient in transacting regularly and accurately within Software applicable to the Treat and/or iTero/OrthoCAD and Align process. Propose ideas to promote improved service and customer satisf, and overall department improvements.
?The person in this position will be responsible for providing assistance to the Territory Managers, upon request and occasionally respond to TM assistance e-mails.
?Provide clinical leadership to group of technicians and Team leaders.
?Demonstrate good attitude and skills at attending the Invisalign Clinic.
?Demonstrate interest in rotating in Clinical Hotline and help making outbound calls upon request.
?Work closely with Team Leaders and QA to help solve any clinical doubts that the technicians have.
Additional responsibilities:
?Ensures the effective fulfillment of ives and deadlines assigned to the group.
?Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
?Participate in proactive team efforts to achieve departmental and company goals.
?Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
This position has indirect supervision over team leads and technicians as it relates to clinical matters.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
?To become promoted to the Clinical Staff position this individual must have shown excellent performance as a Clinical Staff in Training.
?Must have a DDS degree, or equivalent (i.e. DMD)
?Experience gained by working at Align Technology is required.
?Excellent computer literacy required experience with 3D graphics programs is required.
?Must demonstrate advanced knowledge as Set up and Stage technician treating production cases with an excellent production and quality records.
CERTIFICATES, LICENSES AND REGISTRATIONS
Doctor in Dental Surgery license or equivalent
SKILLS REQUIRED:
Ability to read, analyzed, and interpret orthodontic records, treatment preions, and all internal communications and operating procedures. Ability to respond to common inquiries or complaints from customers (both internal and external) effectively. Ability to effectively present information to co-workers and supervisors.
LANGUAGE SKILLS:
Strong written and oral communication abilities required. Fluent English and Chinese required (reading, writing, and conversation).
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as frs, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
Ability to identify and define complex problems, record data, establishes facts, and draw valid conclusions. Ability to solve complex problems. Ability to interpret a variety of technical instructions regarding the orthodontic treatment plans for the patients of our customers.
WORK SCHEDULE / HOURS
The employee is required to work shift hours and schedule specified by the Company.
企業(yè)介紹
愛齊(上海)商貿(mào)有限公司是美國(guó)Align Technology Inc. 我們的產(chǎn)品為隱形牙套,是Align Technology專有的產(chǎn)品,在全球100多個(gè)國(guó)家銷售,并于1998年通過美國(guó)食品藥品管理局(FDA)審批。Align Technology Inc. 于2000年在美國(guó)納斯達(dá)克上市,全球至今已經(jīng)有幾百萬(wàn)患者使用過Invisalign隱適美產(chǎn)品。
愛齊公司強(qiáng)調(diào)創(chuàng)新、以結(jié)果為導(dǎo)向、以客戶與團(tuán)隊(duì)合作為中心、自我領(lǐng)導(dǎo)的能力與精神,為員工提供多元化的發(fā)展空間,并為員工創(chuàng)造學(xué)習(xí)、友好、合作、健康的工作環(huán)境。
我們?cè)谥袊?guó)成立六年多,已經(jīng)成功建立了市場(chǎng)品牌并開始商業(yè)運(yùn)作,我們竭誠(chéng)邀請(qǐng)充滿工作激情,具有挑戰(zhàn)精神的精英加入到我公司,共同創(chuàng)造你與公司的成功!