Position Summary:

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

All About You

Responsibilities:

?Coordinating new installations, including facility inspections, instrument validation, and customer training. Reviews and approves operational quality of equipment, and instruct customers in operations and maintenance of system under general instruction.
?Troubleshooting issues related to users technical skills, biochemistry/assay design, experimental design, software and instruments. Interprets customer needs and identifies if the responsibility for a problem resolution falls to sales personnel, engineering, or other company personnel.
?Developing and maintaining positive relationships with customers in assigned territory.
?Helping to maintain and increase product usage, and supporting routine sales efforts through technical presentations and demonstrations.
?Providing strategic and competitive customer feedback to Marketing and product development teams.
?Developing key company processes that support our mission of building a world-class customer support organization.

All listed tasks and responsibilities are deemed as essential functions to this position however, business conditions may require reasonable accommodations for additional task and responsibilities.

Requirements:

?Minimum 2 years of relevant experience.
?Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems.
?Prior experience in troubleshooting molecular biology instruments is a plus.

Education:

?BS in Electrical/Electronic Engineering, Mechanical Engineering, or related degree with knowledge in the biotechnology/biomedical industry.

Job Deion (工作說明)
任務和職責：

?負責新裝置的協(xié)調工作，包括設備檢查、儀器檢測和客戶培訓。 審查和批準設備的運行質量，并指導客戶按照常規(guī)說明對系統(tǒng)進行操作和維護。
?解決用戶在專業(yè)技能、生物化學/分析設計、實驗設計、軟件和儀器方面遇到的問題。 說明客戶需求，將解決問題的責任落實到銷售人員、工程人員或公司其他人員身上。
?發(fā)展并維護與指定地區(qū)客戶之間的良好合作關系。
?通過技術講解和示范來協(xié)助維持并提高產品的使用，以及提高日常銷售業(yè)績。
?為市場營銷和產品研發(fā)團隊提供具有戰(zhàn)略性和競爭性的客戶反饋。
?開發(fā)有助于我們完成構建世界一流客戶支持組織這一使命的重要公司流程。

以上任務和職責只是此職位的基本職能；隨著企業(yè)運營情況的變化，您可能需要適度承擔一些額外的工作。

崗位要求：

?至少2年相關工作經驗.
?熟悉現(xiàn)場光學定位、機器、電氣/電子、和機械系統(tǒng)
?有分子生物學儀器故障排除經驗者加分

教育背景:

?電氣/電子工程、機械工程理科學士，或具有生物技術/生物醫(yī)學行業(yè)知識的有關學位

Illumina是一家領先的生命科學工具和綜合系統(tǒng)開發(fā)、制造和營銷商，其產品主要用于大規(guī)模分析遺傳變異及其功能。這些系統(tǒng)讓在幾年前還不敢想象的研究得以順利開展，使我們更加靠近實現(xiàn)個性化醫(yī)療的目標。隨著技術的飛速進步，提供創(chuàng)新、靈活、可擴展的解決方案和業(yè)內領先的支持服務配套至關重要。
我們致力于通過強調互動協(xié)作、快速交付解決方案、滿足客戶需求來面對這項挑戰(zhàn)。
我們的客戶廣泛分布于全球，涵蓋了學術組織、政府部門、制藥廠商、生物技術公司和其他領先的機構。